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e c h n i c a l c o m m u n i c a t o r
Extensive
experience in technical writing to support a variety
of deliverables:
Application Interface (API) Documentation
End-User
Documentation
End-User
Documentation
Technical
Guides
Language Translations
Online Help
Systems & Training
Newsletters / eZines
Published Articles
Note: To view
the documents below, click on the images.
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Application Interface (API)
Documentation |
Green Dot API Portal
Transitioned Green Dot
Corporation's API documentation from a 500-page API
PDF manual to an efficient online portal for new and
existing company partners to access at anytime from
anywhere.
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ATM Processing Options
This document discusses the API
interface options available to commercial banks
running ATM workstations under various ATM networks.
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End-User
Documentation |
Developed
comprehensive
step-by-step user guides to support various software
solutions such as Internet Banking and eMail
Marketing. Typically, these guides were used to:
Establish
relationships with new
customers.
Provide
banking personnel with transaction procedures.
Train
sales and marketing associates about new features
and functions.
Respond
to customer proposal (RFP) inquiries.
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Consumer Banking End-User |
Consumer
Banking Administrator |
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Technical
Guides |
To support IT
professionals (e.g., programmers, systems analysts, operations
personnel) as well as system administrators, I routinely write
technical information that enables these individuals
to accomplish a variety of complex tasks, such as:
Implement new system features and functions.
Create and maintain databases for new and existing
users.
Establish and maintain system security.
Sample technical
manuals follow.
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Technical
Release Document
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Software
User Manual
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Language Translations |
Managed massive content translations for
over 40 LexisNexis legal and business
software applications in 30 language
derivations. As
illustrated below, this intricate process involves
the following activities to ensure applications meet
the needs of multi-language audiences:
Ensure translation requests are valid as well as
technically and grammatically correct.
.Apply new and updated entries to the database.
Provide links for review.
Inform engineers of completed updates and that
translations will follow.
Request translations from the appropriate agencies
and provide appropriate input.
Review translations and apply them to the database.
Inform engineers that translations are available.
Provide links for review.
Determine if added/updated database entries affect
user help content.
Update user help content as needed, and request help
content translations.
Apply translations to user help content.
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Online
Help Systems & Training |
To enable end users and
administrators to access the necessary step-by-step
procedures exactly when they need them, I have
built, maintained, and integrated help systems used
by thousands of customers in the financial, legal,
and business markets.
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Lexis Legal
and Business Online Help
Develop and maintain integrated, multi-language help systems for over 40 legal and
business software applications. Some examples follow.
Account Center
Legislative Pulse
Patent Optimizer
Lexis
Library (English)
Lexis Advance Context (French)
Online help system development includes
working closely with the business
units to design and deploy online technical
training
that supports user applications.
For sample
online video-based training,
click here.
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Internet Banking Help
Developed and maintained the online
help systems for hundreds of NCR's
credit-union customers, commercial banks,
and other financial institutions.
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eCommerce Demo Help System
To
track and manage eCommerce software demos for
NCR's three primary product centers (Dayton,
Atlanta, New York), I developed a special web
site especially for product-center managers
(PCM).
Essentially,
a PCM (or any other demo presenter) could log
on, access the desired demo from the site, and
click for the necessary online help
information to launch and conduct the demo.
For an example, click
here.
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Newsletters
/ eZines
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Techcom
Manager eZine
From 2004-2011, I developed, published, marketed, and deployed
this international online eZine designed for
documentation managers and other communications
professionals.
For seven years in a row, TechCom Manager experienced exponential
growth both nationally and internationally. Its readership considered
the publication a valuable and reliable source of information for
communications professionals worldwide.
As Publisher and Managing Editor,
I managed all monthly content, ad-space sales and
placement, feature author and theme assignments, and delivery.
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NCR Retired Employees Newsletter
As the Managing Editor for
the NCR REA organization from 2009-2014, I developed, published,
and deployed this quarterly publication to keep
retirees and other former employees informed on
the latest happenings at NCR Corporation.
Approximately 2000
members received this publication in print and
online.
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eCommerce Information Products Update
Developed
monthly documentation-related newsletters for internal audiences, including:
Systems programmers
Marketing personnel,
Sales associates,
Executives
Recipients
used these updates to diligently keep track of
software releases, fixes, new features and
functions, and ongoing events.
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eCommerce Customer
Newsletter
To
support NCR's Internet Banking solutions, I
developed a monthly online newsletter and
deployed it to hundreds of existing customers,
including:
Commercial Banks
Savings &
Loans Institutions
Credit Unions
Other Retail /
Financial Establishments
Recipients
used these updates to learn about ongoing
features and functions, and to keep track of
online events.
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Published Articles, White Papers
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As an
freelance author, I have written for numerous trade
journals, newsletters, and magazines, such as
TechCom
Manager, SoftwareCEO,
the Dayton, OH Dining Guide, and Business and
Healthcare News. Sample
published work follows.
Making
the Transition from Technical Writer to Manager
Eight
Steps to Successful Software Documentation
Potential
Position Descriptions for Information Engineering
Professionals
Urban
grapes - Enjoying Wines Downtown
New Hope for Child Cancers
Prevention and Treatment of Colorectal Cancer
Effective E-Mail Marketing Tips
Stepping up to Online Documentation and Training
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